Fiserv (FI) Shares Collapse on Poor Q3 Results and Leadership Shake-Up

Fiserv Inc. (NYSE: FI) experienced a dramatic stock collapse on Wednesday, October 29, 2025, with shares plummeting approximately 30% following the release of disappointing third-quarter earnings results. The payments and financial technology giant reported adjusted earnings of $2.04 per share for Q3, falling significantly short of the $2.65 analyst consensus estimate. Revenue came in at $4.92 billion, missing expectations of $5.36 billion, while organic revenue growth slowed to just 1% year-over-year.

The company simultaneously announced sweeping leadership changes and slashed its full-year 2025 guidance, sending shockwaves through the financial technology sector.

Fiserv’s Q3 Results Mark Steep Slowdown in Revenue and Profit Growth

The third-quarter results represented a significant deterioration from recent performance, with adjusted EPS of $2.04 declining from $2.47 in Q2 and $2.30 in the year-ago quarter. The revenue miss was equally concerning, as Q3 adjusted revenue of $4.92 billion fell short of both the consensus estimate and the prior quarter’s $5.20 billion. Organic revenue growth decelerated sharply to 1% from 8% in Q2, with the Merchant Solutions segment growing 5% while Financial Solutions declined 3%. Adjusted operating margin compressed to 37.0% from 39.6% in the previous quarter and 40.2% a year earlier, indicating mounting operational challenges.

In response to the disappointing results, Fiserv drastically reduced its 2025 guidance, now expecting adjusted earnings per share of $8.50 to $8.60 (midpoint $8.55) compared to the previous outlook of $10.15 to $10.30 (midpoint $10.23) and analyst consensus of $10.16. The company also slashed its organic revenue growth forecast to 3.5-4% from the prior expectation of approximately 10%.

CEO Mike Lyons acknowledged the underperformance, stating, “Our current performance is not where we want it to be nor where our stakeholders expect it to be.” The company unveiled a “One Fiserv” action plan focused on five pillars: operating with a client-first mindset, building the preeminent small business platform through Clover, creating differentiated platforms in finance and commerce, delivering operational excellence enabled by AI, and employing disciplined capital allocation.

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Fiserv Announces Major Executive Changes and Board Refresh

Concurrent with the earnings announcement, Fiserv unveiled sweeping changes to its leadership team and board of directors. The company appointed Takis Georgakopoulos, currently COO of Technology and Merchant Solutions, and Dhivya Suryadevara, former CEO of Optum Financial Services and Optum Insight at UnitedHealth Group, as co-presidents effective December 1, 2025.

Paul Todd, who previously served as chief financial officer of Global Payments, was named CFO effective October 31, 2025, replacing Robert Hau, who will serve as a senior advisor through Q1 2026. These changes signal a recognition that significant organizational restructuring is necessary to address the company’s underperformance.

The board refreshment includes the addition of Gordon Nixon, Céline Dufétel, and Gary Shedlin as of January 1, 2026. Nixon will assume the role of independent chairman, succeeding current chairman Doyle Simons, who will step down along with Kevin Warren, the current audit committee chair. Shedlin will take over as head of the audit committee.

Additionally, Fiserv announced plans to transfer its stock listing from the New York Stock Exchange to Nasdaq on November 11, 2025, where it will trade under its original ticker symbol “FISV.” The combined leadership changes, strategic pivot, and exchange listing transfer represent one of the most comprehensive corporate restructurings in the financial technology sector in recent years.

Shares Hit 52-Week Low Amid Heavy Selling Pressure

As of 10:22 AM EDT on October 29, 2025, Fiserv stock was trading at $73.18, down $52.99 or 41.99% from the previous close of $126.22, with the stock having opened at $71.36 and reaching an intraday low of $66.58. Trading volume surged to 28,055,743 shares, approximately six times the average volume of 4,423,114 shares, reflecting intense selling pressure.

The dramatic decline pushed the stock to its 52-week low of $66.58, a stark contrast to its 52-week high of $238.59 reached earlier in the year. The market capitalization plummeted to approximately $39.25 billion from $68.36 billion, erasing tens of billions in shareholder value in a single session.

The stock’s year-to-date return stood at negative 64.85% as of the market open, significantly underperforming the S&P 500’s positive 17.65% return over the same period. Over the past year, Fiserv shares have declined 64.06% compared to the S&P 500’s 18.64% gain.

The company’s PE ratio (TTM) compressed to 12.08 based on earnings per share of $5.98, while the 1-year analyst price target average of $171.37 now sits more than 135% above the current trading price. Despite the catastrophic decline, BTIG reiterated its “Buy” rating on the stock on October 29, though analysts across the board are likely reassessing their positions following the guidance cut and leadership overhaul.

Disclaimer: The author does not hold or have a position in any securities discussed in the article. All stock prices were quoted at the time of writing.